Last Updated: September 1, 2025

At Qkatika (referred to as “we,” “our,” or “us”), your privacy and trust are extremely important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website qkatika.com, purchase our products, or interact with our services.

By using our website or services, you agree to the practices outlined in this Privacy Policy. If you do not agree, please refrain from using our website.

1. Introduction

Qkatika is committed to protecting the personal data of our customers, retailers, wholesalers, suppliers, and website visitors. We understand that your privacy is essential and we strive to maintain transparency in how your information is collected, stored, processed, and shared.

This Privacy Policy has been designed to comply with:

  • The Information Technology Act, 2000 and its applicable rules in India.
  • The General Data Protection Regulation (GDPR) for our European Union visitors.
  • The California Consumer Privacy Act (CCPA) for California residents.

Whether you are browsing jewellery collections, placing an order, or contacting customer care, we ensure that your data is handled securely and responsibly.

2. Information We Collect

When you interact with our website or services, we may collect the following categories of information:

2.1 Personal Information Provided by You

  • Name, email address, phone number, and billing/shipping addresses.
  • Account login credentials if you create an account on our website.
  • Payment details such as credit/debit card information (processed securely through payment gateways).
  • Any messages or inquiries you send to our support team via email or chat.
  • Feedback, reviews, or testimonials you provide.

2.2 Automatically Collected Information

  • IP address, browser type, and operating system.
  • Pages visited, time spent, and browsing behavior on qkatika.com.
  • Device information such as model, screen resolution, and operating system version.
  • Cookies, pixels, and tracking technologies for analytics and personalization.

2.3 Information from Third Parties

  • Payment processors, delivery partners, and advertising networks may share transaction-related information with us.
  • Social media platforms (Facebook, Instagram, Google, etc.) if you interact with our ads or pages.

3. How We Use Your Information

We use your personal information to:

  1. Process and deliver your jewellery orders.
  2. Provide customer support via phone (+91 91669 70156) or email (thepscreations156@gmail.com).
  3. Send order confirmations, invoices, and shipping updates.
  4. Improve website performance, design, and user experience.
  5. Customize your shopping experience by showing relevant products and promotions.
  6. Conduct fraud detection, prevention, and security checks.
  7. Run marketing campaigns, offers, and newsletters (with your consent).
  8. Comply with legal obligations and resolve disputes.

4. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Remember your shopping cart and preferences.
  • Provide personalized recommendations.
  • Measure website performance and marketing effectiveness.
  • Enable secure login and transactions.

You may disable cookies through your browser settings, but some website features may not function properly.

5. Sharing of Information

We respect your data and do not sell your personal information. However, we may share your details with:

  • Logistics providers for delivery of orders.
  • Payment processors for secure transactions.
  • IT service providers for website hosting and maintenance.
  • Marketing partners for running targeted ads (only with consent).
  • Legal authorities when required by law.

6. Data Retention

  • We retain your personal information only for as long as necessary to provide services, comply with legal obligations, and resolve disputes.
  • Order records and invoices may be stored for up to 7 years in compliance with taxation and business laws.
  • You may request deletion of your account anytime.

7. Your Rights

Depending on your location, you have the right to:

  • Access & Request Copy – You can request a copy of your personal data we hold.
  • Correction – You can ask us to update or correct inaccurate details.
  • Deletion – You can request deletion of your data (subject to legal/business obligations).
  • Opt-Out of Marketing – You can unsubscribe from promotional emails at any time.
  • Data Portability – EU customers may request transfer of their data to another provider.

8. Security of Information

We implement strong security measures including:

  • SSL encryption for secure browsing and transactions.
  • Limited employee access to sensitive customer data.
  • Regular website monitoring against fraud, malware, and cyberattacks.
  • Use of trusted payment gateways (Razorpay, PayPal, Stripe, etc.).

9. Children’s Privacy

Our website is not intended for individuals under the age of 13. We do not knowingly collect personal data from children. If such data is found, it will be deleted immediately.

10. International Users

If you are accessing Qkatika from outside India, please note that your data may be transferred to and stored in India where our servers and business operations are located. By using our services, you consent to this transfer.

11. Changes to Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the “Last Updated” date. Customers are encouraged to review this page regularly.

12. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, you can reach us at:

📍 Business Address:
156 Jai Singh Pura Khor,
Jaipur, Rajasthan – 302027, India

📞 Customer Care Number: +91 91669 70156
📧 Email: thepscreations156@gmail.com
🌐 Website: qkatika.com