Last Updated: September 1, 2025

At Qkatika, customer satisfaction is our priority, and we strive to provide high-end imitation jewellery at wholesale prices without compromising on quality. To maintain transparency and fairness, we have outlined our Return, Replacement, and Cancellation Policy in detail. Please read this carefully before placing an order on qkatika.com.

1. General Policy – No Return/Exchange

  • No Return/Exchange Policy: We strictly follow a No Return and No Exchange policy for all our products once sold.
  • Replacement Only: The only exception is when you receive a damaged product or a wrong item that does not match your order. In such cases, you are eligible for a replacement only, not a refund.
  • Mandatory Unboxing Video: To claim a replacement for damage or wrong item, you must provide a clear unboxing video. The video must start before opening the package and end after showing the issue. Without this, your claim cannot be accepted.

2. Order Cancellations

2.1 Cancellation Before Shipment

If you decide to cancel your order before it has been shipped:

  • Prepaid Orders:
    • A minimum deduction of 3.5% will be applied as payment gateway charges.
    • The balance will be refunded to your original payment source.
    • Full refunds are not possible in this case.
  • COD Orders:
    • Since no payment is made at the time of order, no refund applies.

2.2 Cancellation After Shipment but Before Delivery

If your order has already been shipped but has not yet been delivered:

  • Contact our Customer Support Team immediately.
  • Once the shipment is returned to us, your refund will be processed after deducting:
    • Payment Gateway Charges (3.5%)
    • Shipping Charges incurred for dispatch and return.

2.3 Cancellation After Delivery

  • Once your order is delivered, cancellation is not possible.
  • In case you receive a wrong or defective product, you will be eligible only for a replacement under our 1-Day Replacement Policy.

3. Return/Replacement Policy

  • We do not accept returns or refunds for any product.
  • Only replacements are allowed if:
    1. You received the wrong product.
    2. You received a damaged product.
  • All replacement requests must be initiated within 24 hours of delivery.

4. What is Covered Under Replacement (No Refunds)

  1. Wrong Item Received:
    • If you receive a product different from what you ordered, we will replace it with the correct item.
  2. Damaged Product Received:
    • If your product is damaged during transit, you must provide an unboxing video to claim replacement.

5. What is NOT Covered Under Replacement

  1. Change of Mind/Personal Preference:
    • Returns due to change of mind, dissatisfaction with design, or perceived quality will not be accepted.
  2. Size Issues:
    • Each product page mentions sizing details. A variation of ±10% may occur due to handmade crafting. No replacement will be allowed for size concerns.
  3. Handmade Variations:
    • Our jewellery is handcrafted, so slight variations in design, color, or pattern from product images are natural and not defects.
  4. Damaged/Altered/Washed Products:
    • Products physically damaged after delivery, altered, cleaned, or used are not eligible.
  5. Missing Packaging/Accessories:
    • Products without original box, certificate, or tags cannot be replaced.
  6. Unreadable Serial Numbers:
    • Jewellery with altered, missing, or unreadable serial numbers will not qualify.

6. Items Not Eligible Under 1-Day Replacement Policy

  • Jewellery damaged intentionally or accidentally after delivery.
  • Jewellery that has been altered or modified by the customer.
  • Items returned without original packaging, box, certificates, or tags.
  • Claims made without a proper unboxing video.

7. Important Notes for Replacement Claims

  • Unboxing Video Requirement: Replacement requests without an unboxing video will not be accepted.
  • 24-Hour Window: Claims must be raised within 24 hours of delivery.
  • Shipping Charges: In most cases, buyers must bear the cost of return shipping.
  • Return Address: Products must be returned to our official warehouse address:

📍 Qkatika Warehouse
156 Jai Singh Pura Khor,
Jaipur, Rajasthan – 302027, India

8. Step-by-Step Procedure for Replacement

Step 1 – Notify Us

Within 24 hours of delivery, email us at thepscreations156@gmail.com or call us at +91 91669 70156 with the following details:

  • Order ID
  • Name
  • Mobile Number (used while ordering)
  • City
  • Product Name
  • Issue Description
  • Delivery SMS screenshot (if applicable)

Step 2 – Prepare the Return Package

  • Product in original packaging with tags intact.
  • Jewellery box, certificate, and all included items.
  • Seal the package securely before shipping.

Step 3 – Ship Back to Our Warehouse

  • Ship the package to our warehouse address (mentioned above).
  • Customers must bear the shipping cost (except in approved damaged product cases, where up to ₹100 may be reimbursed after QC check).

Step 4 – Quality Check (QC)

  • Once the product reaches us, our Quality Check (QC) team will inspect it.
  • If it passes QC, a replacement will be sent within 1 business day.
  • If QC fails (product used, altered, or intentionally damaged), replacement will be denied.

9. Replacement Dispatch & Timeline

  • Replacement items are dispatched within 1 business day after QC approval.
  • Delivery time depends on courier service (generally 3–7 working days).
  • If QC fails, the product can be returned to the customer upon payment of return shipping. If shipping is not paid within 3 working days, the product will be destroyed.

10. Refund Eligibility (Special Cases Only)

Refunds are provided only in exceptional cases, such as:

  • Order cancellation before shipping (with deductions).
  • Failed delivery due to address issues (refund after deducting shipping & payment gateway charges).

Refund Timeline:

  • Processed within 2 business days after approval.
  • Credited back to the original payment source (subject to bank timelines).

11. Non-Receipt of Package (Marked as Delivered)

If the courier marks the package as “Delivered” but you haven’t received it:

  • Notify us within 12 hours of receiving the delivery confirmation message.
  • Provide a screenshot of the delivery SMS with your order ID and registered number.
  • Claims made after 12 hours will not be accepted.

12. Customer Responsibility

  • Ensure correct address and contact number while placing the order.
  • Record an unboxing video for your own protection.
  • Report issues promptly within the required timelines.

13. Final Disclaimer

  • Qkatika reserves the right to amend this policy at any time without prior notice.
  • Customers are requested to check this page before placing orders.
  • All disputes are subject to Jaipur Jurisdiction.

📍 Contact Details